About Greenhouse Business Systems

Based in the Heart of Devon Greenhouse Business Systems is one of Exeter’s premier IT, Telecoms & EPOS solutions & support provider. With over 10 years experience in the market our goal is to provide your business with an unparalleled level of service & support.

We truly understand that in order for any business to grow and succeed you need to concentrate the things most important to your business. For us what is most important is that your business IT systems are working for your business in the most efficient and effective way. We take a forward thinking approach of what could go wrong will go wrong, and tailor our support and solutions around this thinking resulting in less business disruption and loss of productivity.

Our approach since we started in 2001 has always focused on putting our customers first, a testament to this is the fact that many of our clients have been with us since we started over 10 years now.

What Our Clients Say

University of Plymouth – Students’ Union.

Seeking to represent all of the University’s 18,000 students, it facilitates involvement at all levels, hosts sports clubs and societies and runs campus sports facilities. In addition to providing volunteering opportunities and offering independent advice, the Union also manages campus entertainment, a retail outlet, accommodation, catering and bars.

Now with an annual turnover of £5.5million, UPSU employs 80 permanent staff and 250 casual student staff. The Union is, not surprisingly, student-led and democratic. The majority of its trustees are elected student officers and all major decisions are made by students. Its high operating standards have secured a number of performance awards including an ‘Investors in People’ – Gold Award.

The challenge

Commercial outlets include the Quarterdeck Restaurant, the Pasty Shed, the Costa Lounge, a nightclub, three bars, plus a shop selling food & beverages, clothing and miscellaneous goods. In addition, a small Accommodation Lettings office generates fee income. Each business has its own manager, responsible for sales transactions and back-office functions including product management, accounting and reporting.

Whilst the University provides the central IT infrastructure, it is up to Director of Commercial Services Velu Balasubranamian and his team to manage the software solutions and hardware that each of these businesses requires. “Our requirements differ from those of other commercial businesses,” he says. “We have four types of outlets and across them POS systems are used for a huge range of operations.”

The benefits in summary

Specialised services from Greenhouse ensure optimum systems performance;

Comprehensive software from Fidelity equips managers to drive front- and back-office functions;

New SANGO and YUNO touchscreen terminals from AURES deliver fast and reliable POS performance across all outlets;

Clear and intuitive screens lead to fast service, high transaction volumes and relaxed staff – especially valuable at bar and nightclub ‘rush’ times;

UPSU’s combination of software, hardware and services reflects its diverse business mix and contributes to profitable trading.
 
“Greenhouse Business Systems’ involvement is critical for us,” concludes Velu Balasubranamian. “From helping managers with report formatting through to spending time on site – including through the night when we run massive events such as Student Balls – there technical skills, flexibility and industry expertise give us a real sense of confidence. They have demonstrated themselves more than capable of supporting a large system a busy University.”
 
Velu Balasubramanian – Director of Commercial Services

Kensington Taylor – Chartered Architects.

We would like to take this opportunity to thank Greenhouse for all of their hard work and dedication shown since 2003. Greenhouse has looked after Kensington Taylor with excellent service when needed, and very willing to discuss our company’s needs to provide us with the most suitable solutions.

“Kensington Taylor are a well-established Architectural Practice in Exeter who require on-going IT Support. Greenhouse Business Systems fits the purpose as our IT support supplier. In making our selection we were encouraged by their friendly honest approach, their competitiveness and the openness and willingness of their representative Richard Veevers.

An important recommendation from Greenhouse was the introduction of Server Backup and failover solution that he provided with (Shadow Protect). This has proved to be invaluable on the rare occasion when we have experienced a server breakdown.  Loss of production was minimal due to the failover system bringing in the backup within 15 minutes of the breakdown.

I would always recommend them based on their professionalism, their efficiency and their quality. Consequently, I am very pleased to give this testimonial.”

Brian Melhuish, Kensington Taylor – Chartered Architects 

STR Logistics – Transport Solutions.

Greenhouse Business Systems has been a valuable asset to our business. Being in the logistics business, a very time critical industry & IT dependant industry, we required an IT system that can perform 12 hours a day with minimal disruption.

Greenhouse delivered just that and more with a compete IT solution incorporating an IP telecoms solution, redundant server solution, and an advanced digital CCTV security system all of which improved our productivity massively.

Steve Richardson, STR Logistics 

In Control Debt Solutions – Debt Management Specialists.

In Control Solutions have been a customer of Greenhouse Business Systems since 2008. We have always received excellent service and a very fast response to any problems that have occurred, but they have also provided us with excellent tech support and advice on how best to tackle the system challenges we have encountered as the business is growing.

Their knowledge and expertise has been invaluable to adapt and cope with our requirements over the years and we are very happy with the products and the service we receive. I would recommend their service to any company who are looking for reliable, fast and knowledgeable IT support.

Charles Greed, In Control Debt Solutions

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